Terms & Conditions

2.1 Services

• 2.1.1
  The conditions of C19T accessible via the Sales Channels apply to all services. C19T may change the range of services or discontinue the provision of services at any time.
• 2.1.2
  C19T enables the conclusion of contracts between the service buyer and third parties via the Sales Channels. By ordering services, the Service Purchaser commissions C19T to process the purchase. C19T acts as the agent of the respective third party. By purchasing the service, a contract for the service is concluded exclusively between the Service Purchaser and the third party on the basis of these GTC and the terms and conditions of the third party.
• 2.1.3
  When using services and products of partner companies of C19T, the purchaser accepts the applicable general terms and conditions and/or terms of use of these partner companies.

2.2 Conclusion of contract

• 2.2.1 Order by the service buyer
  The overview of the accessible services provided in the Sales Channels is merely an invitation to the service buyer to submit an offer. The service buyer makes his selection via the corresponding Sales Channel. The selection made will be displayed in the shopping cart (Web Platform and Mobile Application) or communicated to the service buyer. By confirming the order, the Service Purchaser submits a binding offer to purchase the selected certificates. The Service Purchaser is obliged to provide all information required during the ordering process completely and correctly.
• 2.2.2 Registration
  For an order via the Web Platform or in the Mobile Application (hereinafter “online order”), the Service Purchaser can identify himself in the Web Platform, or in the Mobile Application with his User name or his e-mail address and with his password (hereinafter “access data”); the corresponding User account is the “online account”), provided that third parties make this function available. The access data provided to the Service Purchaser shall be intended for personal use by the Service Purchaser and shall be treated as confidential. All online orders placed via the online account shall be attributed to the Service Purchaser as the online account holder and shall be binding for him.
• 2.2.3 Order Confirmation
  When ordering via the Web Platform, the Mobile Application or if the customer provides their e-mail address to the call center, the service buyer will receive an order confirmation by e-mail and/or SMS after completing the order process. This expressly does not constitute an acceptance of the offer by C19T.
• 2.2.4 Acceptance by C19T in the name and on behalf of the third party and delivery of the service (certificates)
  • 2.2.4.1
    The contract for the purchase of a service between the service buyer and the third party is only concluded when the service (certificate) is delivered to the Service Purchaser via e-mail (contains link to retrieve the certificate as a PDF in the C19T wallet). The certificate will only be sent to the buyer if C19T has already received the payment from the Service Purchaser, regardless of the payment method used.
  • 2.2.4.2
    The service (certificate) is delivered to the e-mail address provided by the service buyer, which contains a link that the buyer can use to retrieve the purchased certificate as a PDF in their C19T wallet. The buyer can use this PDF to track the verification of the certificate via the blockchain.
  • 2.2.4.3
    The purchaser of the service is obliged to check the certificate immediately upon receipt. The purchaser of the service must notify C19T within 3 working days of any damage to the certificates or any discrepancies between the ordered certificates and the electronically delivered certificates. If the Service Purchaser fails to do so, the delivered certificates shall be deemed approved (Art. 201 of the Swiss Code of Obligations).
  • 2.2.4.4
    Benefit and risk shall pass to the Service Purchaser at the time of delivery at the registered office of C19T (Art. 74 para. 2 no. 2 of the Swiss Code of Obligations).

2.3 Prices

• 2.3.1
  The prices for certificates accessible via the Sales Channels or displayed or communicated are exclusive of VAT (if applicable).
• 2.3.2
  The sales price displayed on the Web Platform and/or in the Mobile Application includes the service price of the third party plus any service fee, excluding any payment and shipping fees. The fees applicable for the respective Sales Channel, with regard to the respective delivery method and/or payment method will be displayed in the shopping cart during the ordering process or communicated to the service buyer, if such fees are charged.

2.4 Payment

• 2.4.1 Telephone or online orders
  For telephone orders – if offered – and online orders, payment shall be made by debiting the credit card, debit card through Stripe (online payment platform) or wire transfer specified during the ordering process. It is at the discretion of C19T to decide which payment methods are permitted and whether/when services that have not been paid for on time will be released for sale again.

2.5 Returns, refunds, rewriting, and exchanges

• 2.5.1 General
  The contractual partner of the service buyer responsible for the provision of the service arranged by C19T is the respective third party. The third party alone shall therefore decide on the possibility, conditions, and processing of a return and refund or exchange of purchased services, and in no case C19T. This sole decision-making power of the third party also applies in the event of force majeure (see Section VIII. below).
• 2.5.2 Transfer of certificates to another person or organization
  The third party alone decides whether and under what conditions certificates/services may be transferred or passed on to another person.
• 2.5.3 No provision of services or closure of the service-providing establishment
  If a service cannot be provided in full or only in part by a third party or if an establishment is closed in full or in part, as a result of which no Service Purchasers can be served, the certificates shall be refunded on the instruction of the third party in accordance with para. 2.5.5. The non-provision of a service or the closure of a business is irrespective of the duration of the closure and the specific cause of the closure or non-provision of the service.
• 2.5.4 Special features in the event of postponement of a service provision and/or the place of service provision
  If a third party decides to postpone the date of service provision or to relocate a place of service provision, the entitlement to benefits applies to the postponement date or the new place of service provision, irrespective of the reasons for the postponement. This shall also apply in the event of repeated postponements or relocations. It is at the discretion of the third party to decide whether acquired service rights can be returned, refunded or exchanged. Any change to the date and/or place of performance shall be deemed to be a postponement, regardless of whether the performance is carried out on the new date with the same content, scope or with features and criteria differing from the original performance.
• 2.5.5 Processing the return and reimbursement
  • 2.5.5.1
    In general, unused performance rights are excluded from return or reimbursement. If the third party agrees to a return and refund of the service entitlement as well as the processing in accordance with this section 2.5.5, this shall be carried out in accordance with the following provisions. Failing this, the Service Purchaser must contact the third party directly.
  • 2.5.5.2
    The purchaser of the service has the option of applying for a refund by email to [email protected] no later than 10 days after the service date printed on the service authorization, stating all details (personal details, proof of purchase, etc.). The application is deemed to have been delivered if it has received a corresponding acknowledgment of receipt from C19T within 24 hours. C19T will only refund the service price if it has appropriate cover from the service provider (third party/parties) for the refund. Service, payment method and shipping fees paid by the Service Purchaser and any other handling fees and insurance fees for the Service sale will not be refunded. After 20 days from the service date printed on the service authorization, or if C19T or the advance sales offices do not have sufficient coverage from the service provider (third party(ies)) to refund all benefits of the cancelled service provision, Service Purchasers must contact the service provider (third party(ies)) directly. The latter shall then determine the further processing of the return and refund of the service entitlements.
  • 2.5.5.3
    If a service provider’s (third party’s) business is closed, all service entitlements that are affected by the closure of the business within 20 days of the original validity date of the service shall be canceled by C19T. The service entitlements are no longer valid on the date of closure and no longer entitle the customer to purchase services from the third party. C19T shall only refund the service price if it has appropriate cover from the third party for the refund of all services per closed day of operation. Service, payment method and shipping fees paid by the Service Purchaser and any other processing fees and insurance fees for the service sale will not be refunded. After 20 days from the expiration date printed on the service entitlement, or if C19T does not have sufficient third-party coverage to refund all service entitlements per closed day of service, Service Purchasers must contact the third party directly. The third party will then determine how to process the return and refund of the service entitlements.
  • 2.5.5.4
    If the third party agrees to return and refund the service entitlements and the service provision date has been postponed due to force majeure (cf. see Section VIII. below), the service buyer may be charged an expense allowance for the sale and refund of CHF 5 or 10% of the gross service price.
  • 2.5.5.5
    In the case of payment by debit card, credit card or wire transfer, C19T shall credit the corresponding amount within four weeks of receipt and confirmation of the refund right to the card used for the purchase or to the bank or postal account specified by the certificate holder. C19T requires the following information for this purpose: Bank/postal account details (name, city), bank clearing number, IBAN, account number and account holder (surname, first name).

2.6 Obligations of the Service purchaser when purchasing services

• 2.6.1
  By purchasing the service or by using the services of the third party, the Service Purchaser accepts in addition to these GTC, the general terms and conditions, terms of use or contractual terms and conditions of the third party. These are available from the respective third party.
• 2.6.2
  The Service Purchaser is responsible for ensuring that the certificates purchased by him comply with the legal framework and quality standards for his purposes to be able to use them as legit plastic offsets for carbon removal/reduction. C19T assumes no liability for the quality and eligibility of the purchased certificates/services. C19T is only responsible for the aspects of the platform relating to transactions and is not responsible for the content of the services offered by the third party. C19T’s role does not extend to verifying the accuracy, legality, or completeness of the data, certifications, or any documents provided by the third party related to the digital certificates and credits sold through C19T’s platform. The responsibility for ensuring that all product information, certifications, and documents are in strict compliance with relevant laws and regulations rests solely with the third party (also see VII. below).

2.7 Vouchers

• 2.7.1
  Service Purchasers can also purchase vouchers from certain third parties via the Sales Channels. In this case, C19T only enables the direct conclusion of a contract between the service buyer and this third party. The contract for the purchase of vouchers is concluded exclusively between the service buyer and the third party. The general terms and conditions of the third party regarding the use and validity of the vouchers shall apply.
• 2.7.2
  C19T assumes no responsibility for whether, when and to what extent services of the third party can be obtained by means of a voucher. C19T assumes no liability or guarantee in this regard. In particular, a return of vouchers or a refund of the voucher gross sales price at C19T due to non-fulfillment of the service promised by the third party or due to bankruptcy of the third party is completely excluded. If bankruptcy proceedings are initiated against a third party, voucher purchasers may assert any claims they may have exclusively with the competent bankruptcy office.